5r77 Privacy Policy
How your personal information is collected, stored, and kept secure — the complete 5r77 privacy policy is described in detail here.
1. Introduction and Scope
5r77 is a trusted online betting and casino platform serving users in Bangladesh. This Privacy Policy provides a complete description of how your personal information is collected, processed, used, and kept secure when you use our website https://5r77.lat.
By creating an account on the 5r77 platform or using our services, you are considered to have accepted the terms of this Privacy Policy. Protecting your privacy is one of our highest priorities. We do not sell your personal information to third parties or share it without authorisation.
The rules set out in this policy apply to all users in Bangladesh, whether registered or unregistered, who use any service on the 5r77 platform.
If this Privacy Policy changes, we will publish a notice on our website and inform registered users by email. Continuing to use the platform after any change means you are considered to have accepted the updated policy.
2. What Information We Collect
Registration and Identity Information
When you create an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Preferred currency (Bangladeshi Taka)
- Username and password
Identity Verification Information (KYC)
To meet security and legal obligations, we may collect certain identity documents:
- National ID card (NID) or a copy of passport
- Proof of address document (utility bill or bank statement)
- Document verifying ownership of payment method
These documents are used only for the required verification and are stored in encrypted form.
Financial Transaction Information
For deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time and session data
- Gaming activity and betting history
- Cookies and related tracking data
3. How We Use Your Information
5r77 uses your personal information for the following legitimate purposes. In each case, we follow a policy of using the minimum amount of information necessary.
Account Management
Your information is used to create and verify your account, ensure login security, and keep your access to services running smoothly.
Financial Transaction Processing
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Fraud Prevention
Your information is analysed to detect suspicious activity, prevent unauthorised access, and maintain the security of your account.
Customer Support
Your account information is used to resolve your complaints and questions via 24/7 live chat or email.
Responsible Gaming
Your gaming patterns are monitored to identify signs of gaming addiction and to enforce responsible gaming policies.
Platform Improvement
Analytical data is used to improve the user experience, add new features, and increase platform performance.
4. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 5r77 uses cookies to keep the platform running smoothly, maintain your login session, and personalise the user experience. Cookies allow us to remember your preferences and reduce the need to log in every time.
Essential Cookies
These cookies are essential for operating the platform. They are used to protect login sessions, handle security tokens, and ensure basic functionality. Disabling these cookies will prevent the platform from working correctly.
Analytics Cookies
These cookies are used to analyse platform usage statistics and improve the quality of our services. They do not store personally identifiable information and are used only to generate aggregate statistics.
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may cause some platform features to stop working correctly.
5. Sharing Information with Third Parties
5r77 does not sell your personal information to third parties. However, to provide our services, we may need to share necessary information with certain trusted partners in limited circumstances. Information may be shared in the following cases:
- Payment processing: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
- Technical infrastructure: Server hosting and cloud service providers process data in a secure, encrypted environment.
- Legal obligations: Information may need to be disclosed if required to comply with court orders, regulatory requests, or applicable laws.
- Fraud prevention agencies: Information may be shared with relevant authorities to detect and prevent suspicious financial activity.
- Business transfers: In the event of a company merger or acquisition, your information may be transferred to the new entity. Prior notice will be given in such cases.
We have strict data protection agreements with all third parties, ensuring they use information only for the specified purpose and do not share it further.
6. Data Security Measures
Technical Safeguards
5r77 uses industry-standard security technology to keep your information safe. Our platform is protected by SSL (Secure Socket Layer) encryption, which encrypts all data transmission between your browser and our servers. Banking information and passwords are always stored in hashed and encrypted form.
- 256-bit SSL encryption on all data transmission
- Two-Factor Authentication supported
- Regular security audits and vulnerability assessments
- Automatic alerts on suspicious login attempts
- Regular data backups and disaster recovery planning
Response to a Data Breach
If a data security breach occurs, 5r77 will act immediately. Affected users will be notified by email as quickly as possible. Necessary measures will be taken to minimise potential harm, and relevant authorities will be informed where applicable.
7. Your Rights and Controls
Every registered user on the 5r77 platform holds the following rights over their personal information. Contact our support team to exercise any of these rights.
Right to Access Information
You may request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your account and related information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of the above rights, email us at [email protected] or let our support team know via 24/7 live chat. We will process your request within a reasonable time.
8. Data Retention Period
5r77 does not keep your personal information for longer than necessary. The following policy is followed when determining retention periods:
- Active accounts: Relevant information is retained for as long as your account remains active.
- After account closure: Financial records and KYC documents are kept for a specified period even after account closure, as this is part of our legal and regulatory obligations.
- Technical logs: System logs and access records are automatically deleted after a specified period.
- Marketing data: Marketing-related information is removed immediately upon withdrawal of your consent.
Due to legal obligations, some information may not be possible to delete after the specified period. In such cases, the information will be used only for the applicable legal purpose.
9. Protection of Minors
The 5r77 platform is for users aged 21 and above only. We do not intentionally collect information from minors. Age verification is mandatory during the registration process. If a minor's information enters our system for any reason, it will be deleted immediately and the associated account will be closed.
If any user believes that a minor is using the platform, please notify our support team immediately.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to answer all your questions.
24/7 support available in Bengali
Related Policies
See the links below to learn about our other policies: